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Tech for non-tech was created to help the front line and back end staff understand the basic inner workings of a motor vehicle.
What is Tech for non Tech?
The only difference is that a nontechnical person will work in departments such as service adviser, warrantee clerk. In contrast, a technical person will work in technical areas such as mechanical.
Why is tech or non-tech important.
Clerk will understand the problem better and will be able to help at full capacity Clerk will be able to know the difference between driver abuse, what is a factory defect, and what is just worn. Lesser money will be lost or spend on unnecessary fixes Understating of warranty processes Basic understanding on how a vehicle works
Course Focus
What is tech for non tech?
Different aspects of a vehicle.
Different engines.
Different types of suspension.
Different transmissions.
What makes the engine run.
The importance of service and maintenance
One time use parts.
What is warranty and warrantable
Our Training
Increased Sales An employee with automotive knowledge can assist customers with their needs and provide recommendations,
leading to increased sales and customer satisfaction
Improved Customer Experience Customers will have a better experience when they receive knowledgeable and helpful advice about their vehicles.
Better Technical Support An employee with automotive knowledge can provide technical support to other employees in the dealership, improving the
overall quality of service
Enhanced Problem-Solving Employees with automotive knowledge can quickly identify and solve issues, reducing downtime and increasing
productivity
Better Inventory Management An employee with automotive knowledge can help manage inventory, ensuring that the dealership always has the right parts and tools in stock
Where does the training take place?
If you have your own boardroom we will use that or alternatively it can be done at a conference centre.
A professional trainer will be sent to the location to teach the course and a test will be written at the end of the course to ensure that the course has in fact been taught.
The course takes four hours to complete, so you won’t lose an astronomical amount of hours.
We will also provide your company with a Certificate of Completion once you have completed the course.